It’s pretty common for most of us when we don’t feel well or have a health concern, we schedule an appointment with our family doctor. In most cases our family doctor can patch us up and send us on our way. However, they’re also trained to listen for areas of concern they may not be able to solve directly, but can make a referral to a specialist that can get us back on the road to recovery and peace of mind.
I’m no doctor, but this sounds strangely familiar. We have people come to us all the time at Branch Messenger (“Branch”) looking for a solution (prescription or treatment) to solve their concerns around scheduling, shift management, and/or employee engagement. What often happens during our discovery (patient consultation) is that we hear other areas of concern voiced by our customers and prospective customers that we’re unable to solve for directly. Because we care for our customers and their well being, we take diligent notes (dictation) to see if we can solve their concerns through one of our trusted partners (specialists).
Let me put this way…if you have challenges in your supply chain, we have a partner for that. If you have challenges, in your warehouses or distribution centers, we have a partner for that. If you need to improve on your corporate and social responsibility initiatives, we have a partner for that. If you have challenges in manufacturing or your plant operations, we have a partner for that. If you have challenges with your payroll, we have a partner for that. If you have challenges in your call center, we have a partner for that. If you have challenges in training, we have a partner for that. We pretty much have a partner for just about any business need you may have concerns with. The bottom line is that we want our customers to be fit and feel well regardless of whether we can solve their concerns directly or indirectly through a partner.
At Branch we don’t focus on the number of partners we have in our partner ecosystem, but making sure we have the right partners. We do the the upfront vetting and due diligence so you don’t have to. We understand that when we introduce a partner to one of our valued customers, we’re putting our reputation on the line. Our partners understand this as well. When we endorse a partner, you can trust that you are in good hands. No different when your family doctor refers you to a specialist, we take the same approach with our partners. With that being said, we’re the very best at what we do, but not the very best at everything; hence, this is way we have a partner ecosystem.
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